Privacy Policy

Kabira Mobility Pvt. Ltd. ("Kabira Mobility", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (kabiramobility.com), purchase our products, or use our services.

1. Information We Collect

Information You Provide

We collect information that you voluntarily provide to us, including:

• Name, email address, phone number, and postal address when you book a vehicle, request a test ride, or contact us.
• Payment information when you make a booking or purchase (processed securely through third-party payment gateways; we do not store your card details).
• Driving licence information for vehicle booking verification.
• Dealer application details including business information, location, and financial capacity.
• Career application information including resume, qualifications, and work history.
• Any other information you choose to provide through our forms, email, or other communication channels.

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information (browser type, operating system, device type).
• Log data (IP address, pages visited, time spent on pages, referring URLs).
• Location data (general geographic location based on IP address).
• Cookies and similar tracking technologies (see Cookies section below).

2. How We Use Your Information

We use the information we collect to:

• Process your vehicle bookings and facilitate delivery through our dealer network.
• Schedule and confirm test ride appointments.
• Respond to your enquiries and provide customer support.
• Send you important updates about your order, service reminders, and warranty information.
• Improve our website, products, and services based on usage patterns and feedback.
• Send marketing communications (only with your consent; you can opt out at any time).
• Comply with legal obligations and protect our rights.

3. Data Sharing

We may share your personal information with:

• Authorized Dealers: To process your booking, arrange test rides, and provide after-sales service at your nearest dealer location.
• Payment Processors: To securely process your booking payments. These providers are PCI-DSS compliant and do not have access to your information beyond what is necessary to process transactions.
• Service Providers: Third-party companies that help us operate our website, send emails, or provide customer support, under strict confidentiality agreements.
• Legal Compliance: When required by law, court order, or governmental authority.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request correction of any inaccurate or incomplete personal data.
• Deletion: You may request deletion of your personal data, subject to legal and contractual obligations that may require us to retain certain information.
• Opt Out: You may unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link in our emails or contacting us directly.

To exercise any of these rights, contact us at privacy@kabiramobility.com. We will respond within 30 days.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings.
• Understand how you use our website (analytics).
• Improve website performance and user experience.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking and purchase records are retained for a minimum of 8 years for legal and tax compliance. Marketing consent records are retained until you withdraw consent. Website analytics data is retained in an anonymised form.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

10. Contact

For questions or concerns about this Privacy Policy or our data practices, contact us at:

Email: privacy@kabiramobility.com

Address: Kabira Mobility Pvt. Ltd., Plot No. L-148 & 149, Verna Industrial Estate, Verna, Goa 403722, India.